Privacy Policy

Updated: January 2025

Data Controller

Kreatum is the data controller for the processing of your personal data.

What data do we collect?

When you contact us via form or email, we collect:

• Name
• Email address
• Company name (if relevant)
• Message/enquiry

How is the data used?

We use your personal data to:

• Respond to your enquiry
• Provide AEO services
• Send monthly reports (customers only)

Cookie-free traffic analytics

We use Plausible Analytics to understand how the website is used. The service is completely cookie-free and does not collect any personal data. No tracking, profiling or advertising takes place. All analytics data is processed in aggregated form and stored within the EU. The script only loads when the site runs on our production domain (aeomotor.se).

Live Chat (Crisp)

We use Crisp Chat, a service provided by Crisp IM SARL, 2 Boulevard de Launay, 44100 Nantes, France. The service enables direct communication between visitors and us via chat on the website.

Crisp is only activated after you have given consent to enable the live chat. Before consent is granted, no cookies or third-party scripts from Crisp are loaded.

When you use the chat, the following information is stored:

• Your message content
• Timestamp and technical session info (e.g., browser type and anonymized IP address)
• Any name or email address you voluntarily provide

This data is used solely to respond to your inquiry and improve communication.

Crisp is based in the EU (France) and fully compliant with GDPR. All communication is encrypted via TLS and stored on servers within the European Union.

Legal basis

Processing of personal data through Crisp is based on:
– Article 6.1.a GDPR (consent)
– Article 6.1.f GDPR (legitimate interest)

Retention period

Crisp retains chat logs for up to 12 months. You can request deletion at any time by contacting us.

Read Crisp's full privacy policy here: https://crisp.chat/en/privacy/

Your rights

You have the right to request access to, correction or deletion of your personal data. Contact us at kontakt@kreatum.se.